At YouThryve Store, we value customer satisfaction and aim to ensure a positive shopping experience for both buyers and creators on our platform.

Returns

Customers may request a return for eligible products within 7 days of receiving their order. Items must be unused, in their original condition, and returned with original packaging where applicable.

Non-Returnable Items

Certain products may not qualify for returns, including:

• Custom-made or personalized items
• Digital products or downloadable content
• Hygiene-sensitive products
• Items damaged due to misuse

Refunds

Once a returned item has been received and inspected, eligible refunds will be processed to the original payment method. Processing times may vary depending on the payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our support team as soon as possible with proof of the issue so we can assist you promptly.

Seller Responsibility

As a marketplace platform, some return conditions may vary depending on individual sellers. Customers are encouraged to review seller-specific policies before making a purchase.

Support Policy

YouThryve Store is committed to providing reliable support to our customers, creators, and business partners.

Customer Support

Our support team is available to assist with:

• Order inquiries
• Account assistance
• Payment-related issues
• Technical support
• General platform questions

Response Time

We aim to respond to all support requests within 24 to 48 business hours.

Creator & Seller Support

We support creators and sellers by providing assistance with:

• Product listings
• Store management
• Platform guidance
• Promotional opportunities

Respectful Communication

We encourage respectful and professional communication between all users, sellers, and support staff. Abusive or inappropriate behavior may result in restricted access to the platform.

Contacting Support

Users can contact YouThryve Support through our official communication channels available on the platform.